Shipping Policy

We ship daily Monday to Friday using Courier Post (NZ Post’d Courier System).

Our policy is to ship within one day of receiving your order Monday to Friday, excluding public holidays.

If your order is placed before 11am, it will be shipped same day.

Shipping time from pickup is 1 – 2 business days North Island, 2 – 3 days South Island. Rural delivery can take 3 – 4 days depending on location.

We will send a shipping notification when your order has been prepared and is ready for the courier to pick up, inclusive of a link to shipping information.

Delivery is weekday delivery, signature only (no Saturday or Sunday delivery).

Should you be unavailable to sign for your parcel, you may need to arrange a redirect or redelivery date.

Should your parcel not be delivered as expected, we will follow this up for you.

Delays due to Covid closures or isolation may be experienced over and above the above, we will alert you of any anticipated extended delays that we are aware of.